{"class":"dataset","dimension":{"STATISTIC":{"category":{"index":["ICA503C01"],"label":{"ICA503C01":"Individuals who made contact, official requests or claims online with public authorities and public services"},"unit":{"ICA503C01":{"decimals":0,"label":"%","position":"end"}}},"label":"Statistic"},"TLIST(A1)":{"category":{"index":["2022","2023","2024","2025"],"label":{"2022":"2022","2023":"2023","2024":"2024","2025":"2025"}},"label":"Year"},"C03354V04040":{"category":{"index":["05","04","03","02","01","-"],"label":{"05":"Very disadvantaged","04":"Disadvantaged","03":"Average","02":"Affluent","01":"Very affluent","-":"All levels"}},"label":"Deprivation quintiles"},"C04067V04829":{"category":{"index":["10","30","55","75","35","50","15","20","25","40","80"],"label":{"10":"Accessed personal information stored by public authorities or public services","30":"Accessed information from public databases or registers","55":"Obtained general information","75":"Did not access any personal records or databases","35":"Downloaded/printed official forms","50":"Made an appointment/reservation","15":"Completed, edited, reviewed or approved your tax declaration for private purpose","20":"Requested official documents or certificates","25":"Requested benefits or entitlements","40":"Made other requests, claims or complaints N.E.C.","80":"Did not make any requests or claims"}},"label":"Interactions with public services or authorities"}},"extension":{"matrix":"ICA503","reasons":["Planned release"],"language":{"code":"en","name":"English"},"elimination":{"C03354V04040":null,"C04067V04829":null},"contact":{"name":"Maureen Delamere","email":"socialmodules@cso.ie","phone":"(+353) 21 453 5081"},"subject":{"code":24,"value":"Information Society"},"product":{"code":"DIPS","value":"Digital Interactions with Public Services"},"official":true,"copyright":{"name":"Central Statistics Office, Ireland","code":"CSO","href":"https://www.cso.ie/"},"exceptional":false,"reservation":false,"archive":false,"experimental":false,"analytical":false},"href":"https://ws.cso.ie/public/api.restful/PxStat.Data.Cube_API.ReadDataset/ICA503/PX/2013/en","id":["STATISTIC","TLIST(A1)","C03354V04040","C04067V04829"],"label":"Individuals who made contact, official requests or claims online with public authorities and public services","link":{"alternate":[{"type":"text/csv","href":"https://ws.cso.ie/public/api.restful/PxStat.Data.Cube_API.ReadDataset/ICA503/CSV/1.0/en"},{"type":"application/json","href":"https://ws.cso.ie/public/api.restful/PxStat.Data.Cube_API.ReadDataset/ICA503/JSON-stat/2.0/en"},{"type":"application/json","href":"https://ws.cso.ie/public/api.restful/PxStat.Data.Cube_API.ReadDataset/ICA503/JSON-stat/1.0/en"},{"type":"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet","href":"https://ws.cso.ie/public/api.restful/PxStat.Data.Cube_API.ReadDataset/ICA503/XLSX/2007/en"}]},"note":["Data relates to individuals aged 16 years and over who used the internet in the previous 12 months. \r\nInternet usage via website/apps includes any internet enabling device such as smartphone, smart TV, Apple TV, etc. \r\nContact with public authorities and public services through manually typed e-mails are excluded. \r\nRespondents may have selected more than one option. \r\n[i]Accessed personal information stored by public authorities or public services[/i] examples include information on pensions, health, penalty points, etc. \r\n[i]Accessed information from public databases or registers[/i] examples include information about availability of books in public libraries, cadastral/land registry registers, information about enterprises, etc. \r\n[i]Obtained general information [/i]examples include about services, benefits, entitlements, laws, opening hours. \r\n[i]Made an appointment/reservation[/i] examples include reservation of a book in a public library, appointment with a Government official or a State healthcare provider, etc. \r\n[i]Requested official documents or certificates[/i] examples include graduation, birth, marriage, divorce, death, etc. \r\n[i]Requested benefits or entitlements[/i] examples include pension, unemployment, child allowance, enrolment in schools, universities, etc. \r\n[i]Made other requests claims or complaints N.E.C.[/i] examples include report theft to the police, launch a legal complaint, request legal aid, initiate a civil claim procedure in front of a court, etc.\r\n.. Data not available.\r\n11 February 2026 -This table replaced PxStat table [url=table/ICA152]ICA152[/url].","For more information, please go to the [url=https://www.cso.ie/en/statistics/informationsociety/digitalinteractionswithpublicservices/]statistical release page[/url] on our website."],"role":{"metric":["STATISTIC"],"time":["TLIST(A1)"]},"size":[1,4,6,11],"updated":"2026-02-11T11:00:00.000Z","value":[9.0,7.0,47.0,46.0,34.0,26.0,null,18.0,22.0,3.0,67.0,13.0,2.0,58.0,31.0,52.0,33.0,null,20.0,15.0,3.0,67.0,9.0,4.0,70.0,23.0,47.0,41.0,null,21.0,19.0,8.0,62.0,20.0,2.0,66.0,20.0,60.0,42.0,null,27.0,18.0,7.0,62.0,20.0,1.0,57.0,28.0,65.0,45.0,null,15.0,20.0,3.0,68.0,15.0,3.0,60.0,29.0,53.0,39.0,null,19.0,20.0,5.0,65.0,43.0,11.0,52.0,18.0,48.0,40.0,null,11.0,16.0,5.0,69.0,37.0,16.0,55.0,21.0,66.0,43.0,null,16.0,19.0,5.0,63.0,41.0,13.0,59.0,17.0,68.0,39.0,null,13.0,21.0,4.0,67.0,32.0,18.0,64.0,15.0,72.0,47.0,null,18.0,30.0,4.0,50.0,28.0,19.0,61.0,22.0,58.0,47.0,null,19.0,22.0,4.0,59.0,35.0,16.0,59.0,18.0,64.0,44.0,null,16.0,23.0,4.0,60.0,46.0,60.0,65.0,18.0,56.0,43.0,38.0,24.0,29.0,12.0,55.0,38.0,54.0,58.0,26.0,56.0,33.0,43.0,17.0,21.0,5.0,69.0,44.0,55.0,65.0,18.0,58.0,41.0,44.0,23.0,25.0,6.0,63.0,43.0,58.0,61.0,21.0,60.0,41.0,46.0,17.0,23.0,5.0,66.0,49.0,58.0,63.0,17.0,60.0,46.0,50.0,22.0,27.0,4.0,58.0,43.0,57.0,62.0,20.0,58.0,40.0,44.0,20.0,24.0,6.0,63.0,56.0,62.0,58.0,21.0,62.0,56.0,60.0,14.0,32.0,7.0,56.0,49.0,52.0,56.0,20.0,52.0,49.0,59.0,15.0,30.0,6.0,60.0,48.0,55.0,60.0,21.0,55.0,49.0,60.0,19.0,22.0,12.0,60.0,49.0,59.0,66.0,18.0,59.0,49.0,68.0,14.0,27.0,7.0,63.0,51.0,52.0,69.0,13.0,52.0,51.0,68.0,22.0,26.0,11.0,57.0,50.0,56.0,61.0,19.0,56.0,51.0,63.0,17.0,27.0,9.0,59.0],"version":"2.0"}