{"class":"dataset","dimension":{"STATISTIC":{"category":{"index":["ICA502C01"],"label":{"ICA502C01":"Individuals who made contact, official requests or claims online with public authorities and public services"},"unit":{"ICA502C01":{"decimals":0,"label":"%","position":"end"}}},"label":"Statistic"},"TLIST(A1)":{"category":{"index":["2024","2025"],"label":{"2024":"2024","2025":"2025"}},"label":"Year"},"C02837V03411":{"category":{"index":["10","20","-"],"label":{"10":"Households with no children","20":"Households with children","-":"All household compositions"}},"label":"Household composition"},"C04067V04829":{"category":{"index":["10","30","55","75","35","50","15","20","25","40","80"],"label":{"10":"Accessed personal information stored by public authorities or public services","30":"Accessed information from public databases or registers","55":"Obtained general information","75":"Did not access any personal records or databases","35":"Downloaded/printed official forms","50":"Made an appointment/reservation","15":"Completed, edited, reviewed or approved your tax declaration for private purpose","20":"Requested official documents or certificates","25":"Requested benefits or entitlements","40":"Made other requests, claims or complaints N.E.C.","80":"Did not make any requests or claims"}},"label":"Interactions with public services or authorities"}},"extension":{"matrix":"ICA502","reasons":["Planned release"],"language":{"code":"en","name":"English"},"elimination":{"C02837V03411":null,"C04067V04829":null},"contact":{"name":"Maureen Delamere","email":"socialmodules@cso.ie","phone":"(+353) 21 453 5081"},"subject":{"code":24,"value":"Information Society"},"product":{"code":"DIPS","value":"Digital Interactions with Public Services"},"official":true,"copyright":{"name":"Central Statistics Office, Ireland","code":"CSO","href":"https://www.cso.ie/"},"exceptional":false,"reservation":false,"archive":false,"experimental":false,"analytical":false},"href":"https://ws.cso.ie/public/api.restful/PxStat.Data.Cube_API.ReadDataset/ICA502/PX/2013/en","id":["STATISTIC","TLIST(A1)","C02837V03411","C04067V04829"],"label":"Individuals who made contact, official requests or claims online with public authorities and public services","link":{"alternate":[{"type":"text/csv","href":"https://ws.cso.ie/public/api.restful/PxStat.Data.Cube_API.ReadDataset/ICA502/CSV/1.0/en"},{"type":"application/json","href":"https://ws.cso.ie/public/api.restful/PxStat.Data.Cube_API.ReadDataset/ICA502/JSON-stat/2.0/en"},{"type":"application/json","href":"https://ws.cso.ie/public/api.restful/PxStat.Data.Cube_API.ReadDataset/ICA502/JSON-stat/1.0/en"},{"type":"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet","href":"https://ws.cso.ie/public/api.restful/PxStat.Data.Cube_API.ReadDataset/ICA502/XLSX/2007/en"}]},"note":["Data relates to individuals aged 16 years and over who used the internet in the previous 12 months. \r\nInternet usage via website/apps includes any internet enabling device such as smartphone, smart TV, Apple TV, etc. \r\nContact with public authorities and public services through manually typed e-mails are excluded. \r\nRespondents may have selected more than one option. \r\n[i]Accessed personal information stored by public authorities or public services[/i] examples include information on pensions, health, penalty points, etc. \r\n[i]Accessed information from public databases or registers[/i] examples include information about availability of books in public libraries, cadastral/land registry registers, information about enterprises, etc. \r\n[i]Obtained general information [/i]examples include about services, benefits, entitlements, laws, opening hours. \r\n[i]Made an appointment/reservation[/i] examples include reservation of a book in a public library, appointment with a Government official or a State healthcare provider, etc. \r\n[i]Requested official documents or certificates[/i] examples include graduation, birth, marriage, divorce, death, etc. \r\n[i]Requested benefits or entitlements[/i] examples include pension, unemployment, child allowance, enrolment in schools, universities, etc. \r\n[i]Made other requests claims or complaints N.E.C.[/i] examples include report theft to the police, launch a legal complaint, request legal aid, initiate a civil claim procedure in front of a court, etc.\r\n11 February 2026 - This table replaced PxStat table [url=table/ICA278]ICA278[/url].","For more information, please go to the [url=https://www.cso.ie/en/statistics/informationsociety/digitalinteractionswithpublicservices/]statistical release page[/url] on our website."],"role":{"metric":["STATISTIC"],"time":["TLIST(A1)"]},"size":[1,2,3,11],"updated":"2026-02-11T11:00:00.000Z","value":[42.0,53.0,63.0,22.0,55.0,39.0,42.0,18.0,20.0,5.0,68.0,46.0,64.0,61.0,18.0,62.0,43.0,49.0,24.0,33.0,8.0,55.0,43.0,57.0,62.0,20.0,58.0,40.0,44.0,20.0,24.0,6.0,63.0,57.0,62.0,64.0,14.0,62.0,57.0,69.0,26.0,34.0,11.0,50.0,47.0,53.0,60.0,21.0,53.0,48.0,59.0,12.0,24.0,7.0,64.0,50.0,56.0,61.0,19.0,56.0,51.0,63.0,17.0,27.0,9.0,59.0],"version":"2.0"}