{"class":"dataset","dimension":{"STATISTIC":{"category":{"index":["ICA500C01"],"label":{"ICA500C01":"Individuals who made contact, official requests or claims online with public authorities and public services"},"unit":{"ICA500C01":{"decimals":0,"label":"%","position":"end"}}},"label":"Statistic"},"TLIST(A1)":{"category":{"index":["2025"],"label":{"2025":"2025"}},"label":"Year"},"C02199V02655":{"category":{"index":["1","2","-"],"label":{"1":"Male","2":"Female","-":"All sexes"}},"label":"Sex"},"C02076V02508":{"category":{"index":["3352","450","503","557","605","-"],"label":{"3352":"16 - 29 years","450":"30 - 44 years","503":"45 - 59 years","557":"60 - 74 years","605":"75 years and over","-":"All ages"}},"label":"Age group"},"C04067V04829":{"category":{"index":["10","30","55","75","35","50","15","20","25","40","80"],"label":{"10":"Accessed personal information stored by public authorities or public services","30":"Accessed information from public databases or registers","55":"Obtained general information","75":"Did not access any personal records or databases","35":"Downloaded/printed official forms","50":"Made an appointment/reservation","15":"Completed, edited, reviewed or approved your tax declaration for private purpose","20":"Requested official documents or certificates","25":"Requested benefits or entitlements","40":"Made other requests, claims or complaints N.E.C.","80":"Did not make any requests or claims"}},"label":"Interactions with public services or authorities"}},"extension":{"matrix":"ICA500","reasons":["Planned release"],"language":{"code":"en","name":"English"},"elimination":{"C02199V02655":null,"C02076V02508":null,"C04067V04829":null},"contact":{"name":"Maureen Delamere","email":"socialmodules@cso.ie","phone":"(+353) 21 453 5081"},"subject":{"code":24,"value":"Information Society"},"product":{"code":"DIPS","value":"Digital Interactions with Public Services"},"official":true,"copyright":{"name":"Central Statistics Office, Ireland","code":"CSO","href":"https://www.cso.ie/"},"exceptional":false,"reservation":false,"archive":false,"experimental":false,"analytical":false},"href":"https://ws.cso.ie/public/api.restful/PxStat.Data.Cube_API.ReadDataset/ICA500/PX/2013/en","id":["STATISTIC","TLIST(A1)","C02199V02655","C02076V02508","C04067V04829"],"label":"Individuals who made contact, official requests or claims online with public authorities and public services","link":{"alternate":[{"type":"text/csv","href":"https://ws.cso.ie/public/api.restful/PxStat.Data.Cube_API.ReadDataset/ICA500/CSV/1.0/en"},{"type":"application/json","href":"https://ws.cso.ie/public/api.restful/PxStat.Data.Cube_API.ReadDataset/ICA500/JSON-stat/2.0/en"},{"type":"application/json","href":"https://ws.cso.ie/public/api.restful/PxStat.Data.Cube_API.ReadDataset/ICA500/JSON-stat/1.0/en"},{"type":"application/vnd.openxmlformats-officedocument.spreadsheetml.sheet","href":"https://ws.cso.ie/public/api.restful/PxStat.Data.Cube_API.ReadDataset/ICA500/XLSX/2007/en"}]},"note":["Data relates to individuals aged 16 years and over who used the internet in the previous 12 months. \r\nInternet usage via website/apps includes any internet enabling device such as smartphone, smart TV, Apple TV, etc. \r\nContact with public authorities and public services through manually typed e-mails are excluded. \r\nRespondents may have selected more than one option.\r\n[i]Accessed personal information stored by public authorities or public services[/i] examples include information on pensions, health, penalty points, etc.\r\n[i]Accessed information from public databases or registers[/i] examples include information about availability of books in public libraries, cadastral/land registry registers, information about enterprises, etc. \r\n[i]Obtained general information [/i]examples include about services, benefits, entitlements, laws, opening hours. \r\n[i]Made an appointment/reservation[/i] examples include reservation of a book in a public library, appointment with a Government official or a State healthcare provider, etc. \r\n[i]Requested official documents or certificates[/i] examples include graduation, birth, marriage, divorce, death, etc. \r\n[i]Requested benefits or entitlements[/i] examples include pension, unemployment, child allowance, enrolment in schools, universities, etc. \r\n[i]Made other requests claims or complaints N.E.C.[/i] examples include report theft to the police, launch a legal complaint, request legal aid, initiate a civil claim procedure in front of a court, etc.\r\n11 February 2026 - This table replaced PxStat tables [url=table/ICA148]ICA148[/url] & [url=table/ICA149]ICA149[/url].","For more information, please go to the [url=https://www.cso.ie/en/statistics/informationsociety/digitalinteractionswithpublicservices/]statistical release page[/url] on our website."],"role":{"metric":["STATISTIC"],"time":["TLIST(A1)"]},"size":[1,1,3,6,11],"updated":"2026-02-11T11:00:00.000Z","value":[50.0,54.0,60.0,24.0,54.0,50.0,70.0,16.0,36.0,3.0,51.0,52.0,55.0,64.0,13.0,55.0,52.0,80.0,22.0,33.0,8.0,54.0,49.0,56.0,56.0,23.0,56.0,49.0,60.0,23.0,24.0,20.0,53.0,44.0,63.0,62.0,19.0,64.0,44.0,63.0,18.0,25.0,8.0,60.0,39.0,56.0,61.0,24.0,56.0,39.0,50.0,19.0,7.0,3.0,74.0,48.0,57.0,61.0,20.0,57.0,48.0,68.0,20.0,28.0,9.0,56.0,59.0,54.0,64.0,22.0,54.0,59.0,52.0,11.0,22.0,3.0,68.0,53.0,62.0,62.0,12.0,62.0,53.0,69.0,18.0,38.0,15.0,48.0,52.0,56.0,65.0,14.0,56.0,52.0,63.0,15.0,26.0,8.0,63.0,50.0,54.0,61.0,18.0,54.0,50.0,52.0,8.0,25.0,5.0,68.0,41.0,42.0,49.0,32.0,46.0,44.0,32.0,13.0,2.0,0.0,86.0,53.0,55.0,62.0,18.0,56.0,53.0,57.0,13.0,26.0,8.0,63.0,55.0,54.0,62.0,23.0,54.0,55.0,61.0,13.0,29.0,3.0,60.0,52.0,58.0,63.0,13.0,58.0,52.0,75.0,20.0,35.0,11.0,51.0,51.0,56.0,61.0,19.0,56.0,51.0,61.0,19.0,25.0,14.0,58.0,47.0,58.0,62.0,19.0,58.0,47.0,57.0,13.0,25.0,6.0,64.0,40.0,49.0,55.0,28.0,51.0,42.0,41.0,16.0,4.0,2.0,80.0,50.0,56.0,61.0,19.0,56.0,51.0,63.0,17.0,27.0,9.0,59.0],"version":"2.0"}