CHARSET="UTF-16";
AXIS-VERSION="2013";
LANGUAGE="en";
LAST-UPDATED="20251205 11:00";
OFFICIAL-STATISTICS="YES";
DECIMALS=0;
MATRIX="ICA333";
SUBJECT-AREA="Information Society Statistics - Household Digital Consumer Behaviour";
SUBJECT-CODE="ISSHDCB";
DESCRIPTION="Percentage of internet users who encountered problems when buying via a website or with an app in the previous 3 months";
TITLE="Percentage of internet users who encountered problems when buying via a website or with an app in the previous 3 months - Problems encountered when buying online, Principal economic status and Year 2025";
CONTENTS="Percentage of internet users who encountered problems when buying via a website or with an app in the previous 3 months";
UNITS="%";
STUB="Statistic";
HEADING="Year","Problems encountered when buying online","Principal economic status";
CONTVARIABLE="Statistic";
VALUES("Statistic")="Internet users aged 16 years and over";
VALUES("Year")="2025";
VALUES("Problems encountered when buying online")="Website complications or operation issues","Guarantee and legal information not easily accessible",
"Delivery time not as advertised","Final cost higher than expected","Goods/services received incorrect or damaged","Fraudulent transaction occurred",
"Unsatisfactory complaints resolution system","Retailer does not deliver to my location","Other online purchase problems N.E.C.",
"No online purchase problems experienced";
VALUES("Principal economic status")="At work","Unemployed","Student","Engaged on home duties","Retired from employment","Other",
"All principal economic status";
TIMEVAL("Year")=TLIST(A1),"2025";
CODES("Statistic")="ICA333C01";
CODES("Problems encountered when buying online")="100","110","120","130","140","150","160","170","180","190";
CODES("Principal economic status")="1","2","3","4","5","7","-";
DOMAIN("Problems encountered when buying online")="C04576V05361";
DOMAIN("Principal economic status")="C02028V02456";
UNITS("Internet users aged 16 years and over")="%";
REFPERIOD("Internet users aged 16 years and over")=" ";
BASEPERIOD("Internet users aged 16 years and over")=" ";
SOURCE="Central Statistics Office, Ireland";
NOTE="Data relates to individuals aged 16 years and over who used the internet in the three months prior to completing the survey.
Respondents may have selected more than one option.";
DATA=
11 8 7 8 13 20 11 8 20 4 2 5 23 8 21 33 31 10 17 31 22 12 22 20 7 4 9 12 9 18 5 3 5 12 8 4 ".." 0 1 3 1 3 5 7 1 2 3 2 4 25 50 31 13 14 34 25 9 20 4 4 6 23 9 50 31 48 72 58 39 51;